Support & Training
Our mission : Develop loyal customers by meeting and exceeding your expectations and contributing to your success. We will achieve our mission by providing timely, accurate and professional service with each and every customer interaction.
On-site Installation
Qqest experts can come to your location to help make system installation, set-up, and configuration worry-free. Qqest employs highly skilled, customer-driven people to assist in the installation and deployment of our solutions.
In addition, you will find our implementation teams are creative problem solvers and have extensive experience in the deployment of simple configurations to more complex environments.
Our implementation methods ensure rapid roll-out. System configuration is designed to fulfill your unique business practices and ensure a smooth transition for your personnel. No matter how simple or complex your needs may be, Qqest is here to make certain you get a rapid return on your investment.
Express Implementation
For our new customers needing a little extra help getting up-to-speed with TimeForce, we offer Express Implementation. This is our starter package of expert guidance and includes the following services:
- Two hours of one-on-one training with a TimeForce expert
- Import all employees into TimeForce
- Set up pay periods
- Create basic overtime and rounding policies
- Set up department structure
- Create holiday lists
- Create a calendar-based accrual policy
- Set rules for absences
- Create policy assignments
- Verify clock communications
Our Express Implementation + Training Service ensures that you’ll
enjoy all the benefits TimeForce has to offer—sooner rather than
later. Contact us to schedule your Express Implementation.
Full Implementation
Qqest offers full implementation of your TimeForce system. After
determining your needs and policies, a Qqest TimeForce specialist will
enter all of your employees into the system and set up proper pay
periods, department structure, overtime policies, employee profiles,
job tracking (optional), accrual policies and your specified payroll
export. In addition, that specialist will walk you through two entire
payroll processing events to review the setup they've created for you.
You will have a comprehensive understanding of TimeForce at the
end of the implementation. This is absolutely the fastest way to get
up and running.
Online Training Courses
Quicken the learning curve that accompanies all new software
systems by taking advantage of our one-on-one online training
courses.
With our online personalized training you receive two hours of
one-on-one instruction with a highly skilled TimeForce specialist.
Using web-based technology, our trainer controls your system over the
Internet. You get to customize the entire session to meet your
specific needs and questions. Whether you have the trainer review
initial setup, or you walk through a practical application of the
system to your business, answers unfold right before your eyes
on-screen. Learning is easy in this friendly, relaxed environment.
Online training sessions are usually two hours in duration. Special
sessions that vary in length can also be arranged by contacting our
Training Department at 1.800.733.8839
On-Site Training
In addition to offering on-site installation services for your time
and attendance system, Qqest also offers on-site training and
education services for you and/or your employees. Training is
available one-on-one, or to a group. A professional, highly skilled,
friendly Qqest expert will come to your facility and help you get the
most out of your new system-quickly.
On-Site training packages vary in pricing based on length of
training, travel costs, and installation requirements. Please call our
Training Department at 1.800.733.8839 for more information.
Custom System Design
Need a particular feature? Are there special requirements for your
workforce management systems? Let us help you by developing a custom
solution together, just for your business. Tell us more about what you
need.
30-day Money-Back Guarantee
We are confident that TimeForce is a best-of-breed product that
will help you more efficiently collect and manage your time data. We
back our TimeForce time and attendance self-install system with a
30-day money-back guarantee. If, after 30 days, you are not completely
satisfied with your purchase, Qqest Software will gladly refund you
the purchase price, minus a restocking fee. Read details.
Warranty
All Qqest product sales come with a full 90-day product warranty.
During the 90-day period, customer and technical support services
provided to our Extended Service Agreement (ESA) customers are
available to you completely free. Call us, email us, or use our
online Support Center to view training videos, download manuals, and
more. We want to make sure you are up and running with everything
you need.
Furthermore, if anything should happen to any piece of hardware or
equipment within the warranty period, Qqest will absolutely repair or
replace it. (Due to the nature of software, whether licensed or rented
through our ASP application, we do not offer refunds on our time and
attendance systems after the 30-day money-back guarantee period.)
Extended Service Agreement (ESA)
Extended Service Agreement (ESA) provides you with a full year of
warranty. It's a great way to protect your investment and can be
renewed each year. The ESA covers an entire year of unlimited
toll-free telephone and online support and provides you with free
software updates for the length of the agreement.
ESA customers are also given login and password access to our
extensive online Support Center, thereby gaining access to:
- A comprehensive knowledge base with step-by-step instructions.
- Downloads, patches, and updates.
- Frequently asked questions and answers.
- The Qqest Library, containing all user manuals and reference materials for download.
Our Extended Service Department is available to take your calls and
create an account with you on the phone. Simply call them toll-free at
1.800.733.8839 and within minutes a representative will assist you in
obtaining these excellent benefits.
