Did you know that in addition to our amazing live phone support line we offer online chat support as well? The chat experience is designed to provide quick answers and speedy solutions to get you on your way fast . In other words don’t hit it up expecting help with a server migration because we’d get bogged down in a back and forth that would make the US Congress proud. Think of it as a WebMD where the phones would be an actual hospital. Chat can patch you up but if you need surgery, take it to a doctor. For example, through chat we can help you get account ID’s, answer how to’s, help with navigation, etc. Call in with more complex issues like scheduling, accruals, and installations.
To access chat, simply go to your admin tab in Timeforce and click on the chat support link in the lower right hand portion of the screen.
So before you call us, consider there might be a quick and easy way to get the fast answers you need. Chat support is a great way to get around our very entertaining hold program. Though I can’t imagine why you’d want to get around our hold program… Its pretty good.
Do you need to monitor the number of hours your department is generating to ensure you remain on budget? If so, the new Departmental Budgeting feature within TimeForce II is just what you need! You no longer have to hassle with managing department hours usage through a separate spreadsheet, or perhaps even a third-party app.
The Departmental Budgeting feature became available in version 3.11.1 of TimeForce II. It allows supervisors day-to-day oversight on the budget. Supervisors can also drill down to the employee level (employee names are hyperlinks) to see which employees are making up the balance of hours worked.
The new feature can appear on the supervisor’s MyScreen (see below) for quick and easy access to the information. Now, your supervisors can view a comparison of actual hours worked to the budgeted hours for the department, and make adjustments as necessary – keeping your company on budget!
For more information on Departmental Budgeting, read TFII Release Notes 3.11.1.
The spike in PTO requests can be a headache, but some advance planning can make it easier to manage and ensure you have the needed staffing levels for any given work week. Start planning now for the vacation requests you are sure to see for July and August.
TIP: One way to make it easier on the colleague covering is to require the vacationing employee provide a summary of work in progress and key contact information before departing.
Not to wax too emotional about the reporting functions within TimeForce, but reports are near and dear to our hearts. Ok, that might be a little much, but they are pretty cool. Here are a few tips to make them work even better for you.
I. Don’t be afraid to look around, there are tons of reports to choose from. Some are variations on at theme, others are completely unique. The idea is to get exactly what you need and want in a concise and easy to read format. So if something is not working for you, just look around, it’s likely there.
II. The filter fiend. The section of dropdowns between “Date Range” and “Sort by” are filters, meaning they limit what (mostly who) is displayed in the report. It is a great feature that larger organizations use all the time, for smaller companies it causes a call to support, because it often creates a “Nothing to Report” error on the report. Your best bet is to bypass it completely and leave them all at “Select an XXXX”
III.When you are selecting the employees you want the report to run on, if you select nobody, it will display everybody. This will save you from over clicking.
IV. If you can’t get the format of a report just right, you can save it to a CSV format and open it in your spreadsheet software and format it to your heart’s content. Just click the “Save” button next to the print button on the completed report.
For the most part reports are the end result of what TimeForce does, and we want that to be easy to use, exactly the information you need, and in a format that’s concise and easy to recognize. As always if you’re not getting results you’re looking for, we are just phone call away.
Infinisource is pleased to announce the release of TimeForce II version 3.11.1. This release includes the following new enhancements:
•Zone Premium Pay Codes – Threshold Behavior – A new “Treshold Behavior” drop-down menu has been added to Zone Premium Pay Codes. This allows you to specify that a threshold of hours must be worked by the employee before the zone goes into effect.
•Premium Pay Codes on Absences – The option has been added to assign Premium Pay Codes directly to an Absence Policy
•Edit the Schedule from the Time Card: Users with proper permissions for editing schedules can add, edit, and delete shifts there employee is scheduled to work from the Time Card.
•“Apply Hours Details” in Meal Threshold Policies: With this option enabled, hours added to the Time Card will be allocated to the default department, job and task that the employee is assigned to in the system.
•Exclude Inactive Employees when Exporting Payroll: The option has been added to exclude employees with a status of “Inactive” from payroll exports, even if the employee has data on their Time Card for the period.
•Retro Pay Disbursement: This feature allows you to retroactively pay employees for salary changes.
•Verification Details on the Time Card: The option has been added to display the date and time that Time Cards were verified directly on the Time Card itself.
For more information on the release, and to download the update visit: http://www.mytimeforce.com/support
This tip of the month is a simple but often overlooked one. The Recalculate time card button. What’s that you say? Your punches do not show up? Your punches are not rounding like they should? Holiday hours not populating automatically? You can pull your hair out (in my case what’s left of it) or hit that recalculate button. It is on the Timecard tab on the lower right hand side of the page.
I estimate that 1/3 of the calls or chats I take with the above issues are resolved by recalculating the timecard. Just think of it as a refresh button. In essence it takes into consideration any of the new policies you have put into place or changed and refreshes the timecard to reflect those changes. It can also trigger the refresh needed to display punches that may be in your database but have not yet been populated onto the timecard. Keep in mind, Timeforce is a web based application so unless you refresh (in this case recalc) the page you’re looking at, the information will be out of date. In addition, from a payroll or audit perspective, I’d say it’s a best practice to recalculate your timecards before you begin reviewing them to ensure that everything is up to snuff.
For Timeforce II there is a Recalculate Employee List and Recalculate Employee button. The list button will recalculate all timecards for that pay period and the Employee button will recalculate only the card you’re looking at.
For Timeforce 1, the Recalculate Employee button is on the bottom right corner of the timecard page. If you want to recalculate all of the timecards for the pay period, it’s a little more tricky. You need to enter the daily details section. To do so, simply click on the Daily Details link at the top of the page and you’ll see a Recalculate Pay Period button on the top right.
You hear that? That beautiful hum of the office? It is Mozart compared to hold music. And you may have just spared yourself the call and some time to boot. Of course if Recalculate does not resolve your issue, we’re here for you. And we’ll do our best to get to you as quickly as possible.
Use these guides to be sure you’re ready to spring forward.
Video: How to update your Time Clocks
Infinisource is pleased to announce the TimeForce II Plug-in for QuickBooks. This new integration is an easy to use interface that allows you to push employees from QuickBooks to TimeForce and to pull TimeForce Time Card information into the QuickBooks Timesheets.
When installed, the TimeForce Integration will show up within QuickBooks under COMPANY.
A Settings screen will allow the user to map the following information: Continue reading
The TimeForce Division will be closed for Presidents Day on Monday, February 18, 2013. Support will re-open per normal schedule at 6:00 am Mountain Time on Tuesday.
If you took a stroll around the office today and noticed a bunch of empty chairs, it may just be a typical Friday. We took a look at all employees on the TimeForce SaaS system and found that Friday was definitely the day for the long lunch. Surprisingly, Wednesday came in second!